Customer Service Representatives Greek and Dutch and/or German | Enschede
Beschrijving: You work at a callcenter as a helpdeskagent and try to solve the problem of the person who called you. Main responsibilities for a Technical Customer Service Representatives: – Answering all incoming telephone calls in a courteous and correct manner in order to achieve best results for the end-user – Obtaining a clear picture of the problem by listening, asking concise and appropriate questions- Problem solving following pre-determined procedures, the knowledge base and knowledge acquired during internal training- Correlating and documenting all relevant information in order to provide the highest quality of service- Improving customer satisfaction, thereby increasing brand value- Answering emails in a adequate and customer-friendly manner – Keeping abreast new developments in the area of consumer electronics as they relate to the job.
Categorie: Zakelijke Dienstverlening,
Subcategorie: Automatisering/Internet, Techniek,
Aantal uren: 32 – 40
Salaris: - 1750 bruto per maand
Gewenste ervaring: Ervaren